An offshore call center is a business process outsourcing (BPO) model where companies outsource their customer service operations to a third-party service provider located in a different country. This allows companies to take advantage of lower labor costs and access a larger pool of skilled workers. Offshore call centers typically handle a wide range of customer inquiries, such as product support, technical assistance, and sales, through various communication channels such as phone, email, and live chat. While this model offers cost savings and flexibility for companies, it also presents challenges such as language barriers and cultural differences that must be managed effectively to ensure high-quality customer service.