Peak calls refer to the highest volume of phone calls received or made during a specific period of time. This term is commonly used in the telecommunications industry to describe the busiest or most active period for phone usage. It can also refer to the maximum capacity of a phone network, where any additional calls may result in dropped or blocked connections. Peak calls can occur during certain events or holidays, such as Christmas or New Year’s Eve, when people tend to make more calls to their loved ones. Businesses also experience peak calls during busy seasons, such as sales or promotions, resulting in a surge of customer inquiries and support calls. In summary, peak calls represent the pinnacle of phone activity, often requiring efficient management and resources to handle the high demand.