Definition : Abandoned call

An abandoned call refers to a telephone call that is terminated by the caller before any conversation or interaction can take place with the intended recipient. This can occur for various reasons, such as the caller losing interest, getting disconnected, or experiencing long wait times. The term is commonly used in call centers and customer service settings, where abandoned calls can negatively impact efficiency and customer satisfaction. In some cases, abandoned calls may also be intentionally made by telemarketers or scammers, leading to annoyance and frustration for the recipient. Overall, abandoned calls can be seen as a missed opportunity for communication and can have implications for both the caller and the recipient.

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