A handled call refers to a telephone conversation that has been successfully managed and resolved by a customer service representative or call center agent. This includes effectively addressing the customer’s inquiries, concerns, or complaints, as well as providing appropriate solutions or assistance. A handled call requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure a positive and satisfactory outcome for both parties involved. It is a crucial aspect of customer service and plays a significant role in maintaining a good relationship between a company and its customers.