A softphone is a software application that allows users to make and receive phone calls over the internet, using a computer or mobile device as a virtual phone. Unlike traditional hardware-based phones, a softphone utilizes VoIP (Voice over Internet Protocol) technology to transmit voice data in real-time, making it a cost-effective and convenient alternative for communication. With its user-friendly interface and advanced features such as call forwarding, voicemail, and video conferencing, a softphone offers a seamless and flexible communication experience for both personal and business use.