Definition : Back office

The back office refers to the administrative and support functions of a business or organization that are essential for its smooth operation but are not directly involved in customer-facing activities. This includes tasks such as accounting, human resources, IT, and logistics. The back office is responsible for managing and coordinating these behind-the-scenes operations, ensuring that they run efficiently and effectively to support the front office and overall business goals. While often unseen by customers, the back office plays a crucial role in the overall success of a company, providing the necessary foundation for its front-facing operations to thrive.

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