Definition : Business to consumer

Business to consumer (B2C) refers to the process of selling goods or services directly to individual consumers, rather than to other businesses. This type of transaction typically involves a company marketing and promoting their products or services to a wide audience, with the goal of enticing individual consumers to make a purchase. B2C transactions can take place through various channels, such as physical retail stores, online marketplaces, or direct sales through a company’s website. In this model, the business is responsible for understanding and meeting the needs and preferences of the end consumer, and building a strong relationship with them to encourage repeat purchases. B2C is a crucial aspect of the modern economy, as it allows businesses to connect with and fulfill the needs of individual consumers, driving economic growth and innovation.

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