Chatbot e-commerce refers to the use of artificial intelligence (AI) powered chatbots in online retail transactions. These chatbots act as virtual assistants, interacting with customers in real-time through messaging platforms, such as Facebook Messenger or WhatsApp, to provide personalized shopping experiences. They can assist with product recommendations, answer questions, process orders, and handle customer service inquiries, all without the need for human intervention. Chatbot e-commerce streamlines the shopping process, making it more convenient and efficient for customers, while also allowing businesses to scale their operations and improve customer satisfaction.