CSM, or Customer Success Manager, is a professional who is responsible for ensuring the success and satisfaction of a company’s clients. They act as a liaison between the company and its customers, providing support, guidance, and solutions to any issues or concerns that may arise. CSMs are experts in building and maintaining strong relationships with clients, understanding their needs and goals, and proactively working towards achieving them. They play a crucial role in driving customer retention and loyalty, as well as identifying opportunities for growth and expansion within the customer base. CSMs are highly skilled in communication, problem-solving, and strategic thinking, making them an invaluable asset to any customer-focused organization.