Customer offboarding refers to the process of formally ending a business relationship with a customer. It involves the systematic and strategic disengagement of a customer from a company’s products or services, typically due to the customer’s decision to no longer use or purchase them. This process includes the termination of any contracts or agreements, the transfer of any remaining assets or data, and the closure of any accounts or subscriptions. Customer offboarding is an important aspect of customer relationship management, as it allows companies to maintain a positive and professional image even when a customer is leaving. It also provides an opportunity for companies to gather feedback and insights from departing customers, which can be used to improve their products and services for future customers.