Customer onboarding is the process of welcoming and guiding new customers through their initial interactions with a company, product, or service. It involves providing them with the necessary information, resources, and support to ensure a smooth and successful transition into becoming a loyal and satisfied customer. This includes educating them on the features and benefits of the product or service, setting expectations, and addressing any questions or concerns they may have. The goal of customer onboarding is to create a positive and personalized experience that fosters a strong relationship between the customer and the company, ultimately leading to long-term retention and advocacy.