Definition : Customer reception

Customer reception refers to the initial interaction and experience a customer has with a business or organization. It encompasses all aspects of the customer’s first point of contact, from the physical environment to the attitude and behavior of the staff. A positive customer reception is crucial in creating a lasting impression and building a strong relationship with the customer. It involves providing a warm and welcoming atmosphere, attentive and helpful service, and addressing any concerns or needs promptly and efficiently. A successful customer reception can lead to customer satisfaction, loyalty, and ultimately, business success.

Discover the Precise Definitions of Marketing Terms

Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt