A follow-up call is a phone conversation initiated by a business or individual to check in with a customer or contact after an initial interaction or transaction. This type of call serves as a way to maintain a relationship, gather feedback, address any concerns, or provide additional information or support. It is a proactive approach to ensure that the needs and expectations of the customer or contact are met, and to foster a positive and lasting connection. A follow-up call demonstrates attentiveness, professionalism, and a commitment to excellent customer service.