A hotel upgrade refers to the process of improving or enhancing the quality, comfort, and overall experience of a hotel stay. This can include upgrading to a higher room category, receiving additional amenities or services, or being offered a better location within the hotel. A hotel upgrade is typically offered as a way to provide guests with a more luxurious and personalized stay, often at an additional cost. It can also be a way for hotels to reward loyal customers or entice new guests with a taste of the finer things in life. Ultimately, a hotel upgrade is a way to elevate the standard of a hotel stay and create a memorable and enjoyable experience for guests.