An onboarding email is a digital communication sent to a new employee or customer to welcome them and provide important information about their role or account. This type of email is typically used by companies to introduce new team members to their colleagues, outline company policies and procedures, and provide resources to help them get started. Onboarding emails are designed to create a positive first impression and facilitate a smooth transition into a new role or relationship. They often include personalized messages, helpful tips, and links to relevant resources, making them an essential tool for effective onboarding and building strong relationships with new members of a team or customer base.