Definition : Resolution rate

Resolution rate refers to the percentage of issues or problems that are successfully resolved within a given time frame. It is a measure of the efficiency and effectiveness of a process or system in addressing and solving issues. A high resolution rate indicates that a large majority of problems are being resolved in a timely and satisfactory manner, while a low resolution rate may indicate inefficiencies or shortcomings in the process. This term is commonly used in customer service, technical support, and other industries where prompt and effective problem-solving is crucial.

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