Definition : Transactional chatbot

A transactional chatbot is an advanced computer program designed to interact with users in a conversational manner, using artificial intelligence and natural language processing. Unlike traditional chatbots that are primarily used for customer service or information retrieval, a transactional chatbot is specifically programmed to facilitate transactions and complete tasks on behalf of the user. This can include making purchases, booking appointments, or providing personalized recommendations based on user preferences. With the ability to understand and respond to complex requests, a transactional chatbot streamlines the user experience and enhances efficiency in completing transactions.

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