Upselling in the hotel industry refers to the practice of persuading guests to upgrade their current reservation or purchase additional services or amenities during their stay. This can include offering room upgrades, spa packages, dining options, or other add-ons to enhance the guest’s experience and increase revenue for the hotel. Upselling is often used as a sales technique by hotel staff to provide guests with a more luxurious and personalized stay, while also boosting profits for the hotel. It requires effective communication and a thorough understanding of the guest’s needs and preferences in order to successfully upsell and create a memorable and satisfying stay for the guest.