Customer service

Customer service refers to the assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses a range of activities, such as answering inquiries, resolving issues, and ensuring customer satisfaction. A crucial aspect...

Advertising coverage rate

The advertising coverage rate refers to the percentage of a target audience that is reached by a particular advertising campaign. It measures the effectiveness of an advertisement in terms of its ability to reach and engage with potential customers. A high advertising...

Greetings marketing

Greetings marketing refers to the strategic use of personalized and targeted communication to establish and maintain positive relationships with customers and potential clients. This form of marketing involves sending personalized greetings, such as holiday cards,...

SEA / AdWords share of voice

SEA / AdWords share of voice refers to the percentage of online advertising space that a particular brand or company occupies within a specific market or industry. This metric is used to measure the visibility and impact of a brand’s paid search ads on search...

Advertorial

An advertorial is a form of advertising that combines elements of both an advertisement and an editorial, typically found in print or online media. It is designed to look and read like a regular article or feature, but its main purpose is to promote a product,...